You’ve been asked to a remote control session these are the steps depending on what you are asked to use or what you prefer.
- If you already have TeamViewer installed skip down to “Run the program”
- Type www.teamviewer.com into your browser address bar.
- Click the giant green Download button.
- If your browser asks if you want to download say yes, ok or unblock
- Run the downloaded file.
- If it warns you that it’s a file from the internet say “Yes” or “Ok”.
- Select the default options. (If it asks for license type select personal)
- Run the program
- Tell the technician you’re ID and temporary password.